Help center
Frequently asked questions
Browse common questions about your stay.
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Questions are organized by topic to help you find information quickly.
Booking & stay
Reservations, arrivals, and practical stay details.
Contact us
Ask your questions.
How can I pay?
The hotel prefers card payment for accommodation, extras, and city tax. Visa and Mastercard are accepted. Cash payment is possible in CZK.
Is reception open 24/7?
Yes - multilingual reception is available 24/7.
What if I arrive late?
Reception is open 24/7, so late arrivals can be handled directly on arrival.
Rooms & amenities
Room comfort and in-stay services.
Is luggage storage available?
Yes. Luggage storage is available at reception for early arrivals and late departures.
Is Wi-Fi included?
Free Wi-Fi is available in all rooms and public areas.
Is smoking allowed?
The hotel is fully non-smoking.
Can I bring pets?
Yes. Pets are allowed for an additional fee of 20 EUR per night.
Location & directions
Arrival and nearby orientation.
Which public transit is closest?
From the train station, take trolleybus number 7 to the Knihovna stop.
How far is the Colonnade?
The hotel is close to the park and within a short walking distance to the famous Colonnade.
Can parking be reserved in advance?
Parking is limited and cannot be reserved in advance. Request availability at reception upon arrival.